We all know the vitality of guests’ feedback in a hotel online reservation portal. Requesting reviews from the guests, collecting them in your portal, and posting them to a target reservation portal to improve the hotel rating is one of the goals of Review and Reputation management systems. 

The hotel's reputation is not just coming from the rating. It’s the fact that the operation team should continuously monitor the guests' experience and make sure they get the best experience that they deserve. 

Receiving negative feedback directly from them before going to a public channel is critical in this process. We can ask the guest of their experience and direct it to concern people and address it to turn a challenge to an opportunity and improve the rating. 

Knowing where we can enhance the service is as crucial as having excellent service and products. Showing the guests that we do care about their feedback is the key to give respect to the guest. 

We help you to achieve that 

Review Management is part of SoConnect solution. 

 SoConnect solution is a Software as a Service (SaaS) platform you do not require to buy any specific hardware or software for. What you need is just your internet browser! 

 We can offer the solution as a separate part or in combination with other elements of the platform. 

 We can provide you the platform subscription from one to three years contract to smooth your subscription costing. 

 We can help you with required human resources to manage the platform back office and communication with your costumers/guests/consumers, and you only set the policies.